TALENTS NETWORK (TN) USERS AGREEMENT

Please read the Users Agreement below. By signing up for any of our services, you are accepting all of the policies listed below. Note: If you are under 18, you will need a consent form. Please contact us for further details. For all subscription service, you are responsible for renewing your subscription as our system does not automatically renews subscriptions when due. However, renewal reminders would be sent to your email as a prompt to facilitate your subscription renewal should you wish to do so.

Subscriptions Refund policy:
Due to the nature of our products and service, we have a no refund policy for all subscriptions as immediately your subscription payments goes through, your account/profile becomes automatically available to other users on the Network for bookings and that is where our services starts. We would also from time to time promote your brand/services/products on our official Instagram page @talentsnetwork. If for any reason you do not want us to do this for your brand, please endeavour to contact us with your reasons as every promotion done are with the aim to help you reach a wider target audience by creating/increasing awareness for your brand and services and range of products to aid sales increase if/where applicable. On this note, all payments made are non refundable, unless there is an outstanding circumstance which can be discussed with our Customer Service team for review.

If you have any questions about our products or services, please take a few minutes to go through our home page and read more on all subscriptions and if you cannot get the answers you need there, please kindly check on commonly asked questions on our FAQ page and if you still cannot get answers to your questions or needs, please contact us before deciding to purchase any of our subscription plan/services. Please note that any of our subscriptions will not automatically renew. Once your subscription ends, your profile account would automatically disappear from vendors listing on the TN website which would prevent potential customers from viewing your profile and making bookings and we would cease all promotions for your brand and services and range of products from then onward. Please, endeavour to keep an eye on your subscription end date and facilitate its renewal when due.

If you file a dispute on any of your payments, your account may be subject to cancellation/disablement/suspension depending on the dispute (s) resolution. A dispute removes funds for the product and indicates that the cardholder does not want to receive our services. If the dispute is due to an error on our behalf, we will not cancel the account. Please contact our customer service in the event of a wrongful cancellation or to inquire further about any disputes/cancellations.

Master Class/Movies/Comedy Skits:

All Master Classes, Movies/Comedy Skits are Pay As You Go. You would only be charged once to unlock your selected choice (s) to watch or for viewing. Please, note that viewing rates varies per Master Classes/Movies/Comedy Skit. So be sure to check these before proceeding to make payment (s). Each master class/movie/comedy skit has a 30 (Thirty) day lifetime on the network and once payment is made for particular master class/movie/comedy skit, you have within this period to either watch, add to watch later or download to watch at a later date. Please ensure to check your Master Classes/Movies/Comedy Skit of interest lifetime before proceeding to make payments.

Master Class/Movies/Comedy Skits (Artists/Services Providers/Vendors) Information :

TN only charges 20% commission from the amount paid by viewers for Master Classes/Movies/Comedy Skits and 80% of total earnings go directly to you, the content creator which would usually be their PayPal email connected to their TN profile account for withdraw as when you wish. So ensure you add a valid/trustworthy PayPal account/email on your profile and we advise that your PayPal email for receiving payments should be different from your general contact email you would add on your profile to enable customers contact you directly for all enquiries relating to your brand/services/products.

Service (s) Booking (s) Refund policy:
All artists/service providers/vendors are solely responsible for making booking refunds. TN does not get involved with this as individual vendor have their own refund policy set for their business/service (s). TN is only a platform that helps you showcase your talents/skills/services and make it easy for people to find you to book your services. So we advise all customers making bookings to carrying out their own investigations of whom they are booking their services, check their booking and refund policy and be sure they are actually making the reservations before placing orders. All vendors contact details including individual personal business website are on their profile pages.

Filing a Dispute:
For dispute, we advise the parties involved to contact each other directly at the first instance and try to resolve these and only if the issue could not be resolved by both partied that you should escalate these to the TN dispute support team.
Please note that, for any dispute filed against any Artist/Service Provider/Vendor on grounds of behaviour/services misconducts or on ground of fraud may be subject to account cancellation/disablement/suspension at the first instance of our team receiving the dispute submission pending all investigations. On this note, we advise all Artists/Services Providers/Vendors and Customers to keep electronic copies of email communications and copies of all bookings/refunds transactions as you would need to send these in to our dispute support team for any dispute raised in regards to payments for service (s) bookings and refunds to aid smooth investigations of the issue raised.